Number one customer service. It was a pleasure to do business with Michal Banach.
Thank you to Michal Banach at Elmhurst BMW for a great COVID car-buying experience! He was polite, prompt and thorough in answering all of my questions, both via email and over the phone. I mean that quite sincerely because we flew to Chicago from the west coast in mid-May to buy our 750xi, and then drove across the county to get back home. The process was straightforward, even while navigating face masks, repeated applications of hand sanitizer, and social-distancing. Michal followed-up with us during our drive back home—much appreciated professionalism, all-around.
Eugene in sales and Jack in Finance made this a great buying experience! I absolutely hate buying and selling cars, but these folks made it easy and straight forward. Thanks for the helps guys!
I want to start off by saying I always buy older Model cars to avoid an expensive note. And sometimes when you go to the dealership they treat you as if you’re worthless but this guy Dan “The Man” McGuigan was outstanding ... if great customer service was a person it will for sure be this guy. My car had an issue with the Bluetooth. I googled and YouTubed and still came up with nothing. I see why he is an expert.
I really enjoyed working with this team, especially Josh Hatzi , my sales rep. He is so professional, he really took the time to understand what I was looking for in a car. He made car buying enjoyable!! Most of our negotiations were via phone and on line because of Covid-19 , it worked really well !
We came to Elmhurst BMW to look at a certified 2018 BMW 3 series. Joe Svoboda was our sales rep and he was very helpful. He explained the many features of the car and while on the test drive he demonstrated many of the subtleties of the car. I would certainly recommend Joe and this dealership!
I found a car online and Eugene was my assigned salesman. He answered many questions that I had as I was buying the vehicle from a different state. He sent me any scratch that was existing on the vehicle and helped me do a quick & painless transaction. The dealership works with a transport company so they took care of that and I had my vehicle a week after signing documents. All in all, even with it not being a typical car buy, I am extremely pleased with the way my purchases was carried on through Elmhurst and a big thank ...
We had a great experience with Joe Svoboda at Elmhurst BMW! Elmhurst BMW gave us a more than fair trade in on our 2016 BMW X5. We left with a fully-loaded Certified Pre Owned X5 and couldn’t be happier. The process was smooth and simple and the team was pleasant and helpful all around!
Joseph was unbelievable. He went above and beyond, made the car buying experience enjoyable, and even stayed well after closing to make sure we were taken care of. This was without a doubt the best car buying experience we’ve had! Would recommend Joseph and this branch to anyone. It took a lot of time on our end being from out of state and the customer service provided by Joseph is unmatched. A+ service and will definitely return.